With a renewed focus for customer success,
I’m extremely delighted to announce the evolution of our Client Engagement Specialist (CES) to Customer Success Managers (CSM) at Education Horizons Group.
The team of Customer Success Managers will be the main advocates for you (our customers), championing your requests and ensuring they’re dealt with in a timely manner. The team will be your guide and facilitator within Education Horizons Group, to ensure that your relationship with us is positive and beneficial.
I have always been a big advocate for our customers, to ensure that our customers succeed in their journey with us. This is why the evolution of the Customer Success role is all the more exciting as it enables us to provide the right level of service with a single focus on making sure every EHG customer gets maximum benefit from our products, services and our people.
The team set up and structure will be either through a dedicated CSM or through a pool of staff who will be there to assist and guide you through your journey with us. While this is slightly different to the previous Client Engagement Specialist approach, it will enable us to match our clients to the best available resources and experts, in a timely and effective manner.
In the coming weeks, our Customer Success team will contact you directly to discuss how this new approach will be rolled out to benefit your school community – and how we can best work together to help your school succeed.