Tech Support

We're here to help

If you're a teacher, business manager or school leader of our partner school, our expert support team is here to assist you.

Trusted Product Experts

Years of experience helping schools with tailored support for every challenge

24/7 Global Support

Access help anytime, anywhere, through our dedicated support portals

Self-service Resources

Find answers fast in out comprehensive knowledge base, available in your help portal

Our support team is here to guide you through any challenge, big or small. As specialists with years of experience and unparalleled knowledge of our products, we understand your needs better than anyone else. Whether you use AssetWhere, Engage, SEQTA, Synergetic, Zunia or SchoolPro, we’re ready to help. Support is available 24/7 through our global help portals, connecting you to assistance when you need it most. From the first contact, our detailed ticketing process ensures we understand your issue fully, so we can provide quick and effective resolutions.

Prefer self-service? Explore our extensive library of knowledge base articles within the help portal. It’s packed with guides, tips and solutions designed to help you find answers quickly. With support teams based across the world, we’re never far away, so whether it’s troubleshooting an issue or navigating complex challenges, our team of experts is here to ensure your systems run smoothly. When it comes to supporting schools, we’re committed to providing solutions that make a difference - because we care about your success

What our customers say

We've been impressed with the levels of support that has been provided and the training packages on offer. Databases are not always the most exciting aspect of school life, we've found Engage to be reliable and effective, which is just what we want!

Nick Hammond

Head of School, British School of Paris

One of the big reasons why we selected Zunia was the support we received from the team and how good they are. They respond very quickly and keep me updated. I feel there is great ongoing support from Education Horizons and we appreciate it

David Wakefield

Head of School, Astra Academy International School, Bangkok, Thailand

The support team is exceptional. As a global team they’re consistently available when we need them the most and our tickets & upgrade requests are actioned quickly

Mark Latham

MIS Champion, Aurora Group, UK

Every time we have had a support request, the support team has handled it very quickly for us, usually within two to three hours. They have been great at communicating with us about the priority level and whether a support request will require further development. We work well together and appreciate their efforts to quickly resolve the small issues we have had

Peter Krusenbaum

Educational Technology Specialist, Leipzig International School, Germany

Being able to send a query to the support team has been invaluable. They have been responsive and provided excellent support ensuring that they kept us informed about the progress of our support case

Tanya Steers

Principal, Hensman Street Elementary School, Australia

The Education Horizons team has been an enormous asset to our school – stepping us through each stage of the journey from sales, to onboarding and customer success. The staff are extremely knowledgeable and understand schools and their unique needs. Our staff have been comfortable and confident throughout this big change in our school and that is due to the impeccable support of the Education Horizons staff

Ridhwan (Robert) Mayze

Principal, Al Hidayah Islamic School, Australia